Account types and eligibility
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Account Expiration
When you leave Cal Poly, you may still have access to some university resources for a limited period of time.
Role | How/When Accounts Expire | Action Required |
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Students | 6 months after graduation
~2 years (8 academic quarters) after graduation
2 years after graduation
| To maintain read-only access to your Cal Poly email account, you must set up an Email Delivery Address (EDA). This forwards your Cal Poly email to an off-campus |
account up until your My Cal Poly Portal access expires. |
Faculty |
Faculty |
accounts expire when they have not taught a class |
Affiliate accounts must be renewed annually by the affiliate's sponsor. Visit the Renew an Affiliate Account page for more information. Allow five (5) working days for processing.
Organizational - Club, Department, Unit, or Service Account
Account extension
In special cases, an account extension may be necessary. For example, current students in the process of completing their senior project or thesis can request an account extension, as well as, students who just graduated if they are working for a Cal Poly department. An extension won't be granted if the user is not a student, is requesting an extension for work, or doing summer research. Affiliate accounts are valid for 1 year or earlier at the request of the sponsor. Affiliate accounts require annual renewal if necessary.
To request an account extension,
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- Request Type: Account Modification
- Request Sub-Type: Other Account Modification
- Description: Email extension request with details of why the extension is needed.
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for 4 academic quarters. | No action required. If you have eligibility concerns, contact Academic Personnel. | |
Emeritus | Does not expire. | No action required. See the Emeritus Technology Support and Services for additional information. |
Staff | 17 days after leaving employment
90 days after leaving employment
| No action required. If you have eligibility concerns, contact Human Resources. |
University Guests/Affiliates | Guest accounts expire after 1 year. | No action required. A department sponsor may submit an Account Extension Request to renew guest status. |
Departments, Units, or Services | Shared accounts do not expire. | Passwords expire annually and can be reset using the Cal Poly Password Manager. The account owner (administrative or technical contact) can also request a password reset by calling the ITS Service Desk at 805-756-7000. |
* Student Microsoft 365 accounts also expire if a student stops attending classes for 3 quarters and has not yet graduated.
Account Extension
If you'd like to:
extend or reactivate a Cal Poly account, submit an Account Extension Request. Account extensions require approval from a sponsoring campus organization.
extend your Microsoft 365 account, which includes email and calendar, and submit an Other Account Modification Request.
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