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changes.mady.by.user Frank Gonzales

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changes.mady.by.user Mitashi Parikh

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Problem

"I can't connect to eduroam on my iPhone or iPad after trying to sign in with my Cal Poly email address and password." 

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Step 3: Download and install Cal Poly mobile wifi profile

  1. Tap this 

    View file
    nameWi-Fi - eduroam - 2023-2024 - signed.mobileconfig
     link.
    You may need to tap Allow on your device to complete the download.

  2. Tap Close and Done.

  3. Open Settings > General.

  4. Scroll to the bottom and open “VPN & Device Management” or “Profiles” (depending on your iOS version).

  5. Under Downloaded, tap Wi-Fi - eduroam - 2022-2023 (CP) > Install > enter the device passcode > Install.

  6. Enter your full Cal Poly email address (including the @calpoly.edu), tap Next.

  7. Enter the Cal Poly password, tap Next, then tap Done.

  8. Go to  Settings > WiFi. Your device should now be connected to eduroam with a check mark displayed next to it.

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Info

  • If you have a device passcode, you will be prompted to enter it during this process.

  • If after following the instructions above you're still unable to connect, restart your device.

  • This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the Service Desk Monday - Friday 8 a.m. - 5 p.m.

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