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Here you will find insight regarding scenarios where email forwarding is problematic and possible ways to fix it.

Why Am I Not Receiving Email for Class Distribution Lists?

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title	Click to learn possible issues and solutions…

"I am not receiving email messages sent to class distribution lists even though I am enrolled in the class."

You may not be included in the class email membership list.
- Solution: Find out if you are a member of the class email list by using this site to verify: lists.calpoly.edu/sympa. If you find that you aren't a member of the anticipated list, inform your instructor to add you.
Email forwarding to a third-party address is enabled in your Cal Poly Portal Email Delivery Address (EDA) settings, which is possibly causing messages to be flagged as junk/spam.
- Solution: If you have chosen to enable forwarding to a third-party email address, check the junk or spam folders for the destination account for class list emails.
  - If email is not present in the destination account, you can try disabling EDA using these instructions: Remove My Email Delivery Address (EDA)
  - After forwarding is disabled, access your Outlook account to retrieve all email using these instructions: Access Email and Calendar Settings

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title	Click to learn possible issues and solutions…

“I am not receiving email messages that are supposed to be forwarded to my personal email account address.”

You may not be included as a member of the email distribution list.
- Solution: Verify your membership status on the email or class list by visiting lists.calpoly.edu/sympa. If you are not a member, contact your instructor or the list owner to be added.
Email forwarding to a third-party address is enabled in your Cal Poly Portal Email Delivery Address (EDA) settings, which may cause messages to be flagged as junk/spam or be delayed by the receiving email provider.
Solution:
- Check the junk or spam folders of your destination email account for the missing emails.
- If the emails are not in the junk or spam folders, try disabling EDA forwarding. Follow these instructions to disable EDA forwarding: Remove My Email Delivery Address (EDA)
- After disabling forwarding, access your Outlook account to retrieve all emails using these instructions: Access Email and Calendar Settings
- (Optional) After disabling forwarding, setup Outlook to forward email. This forwarding method is more compatible. Follow the Outlook-specific instructions here: Forward My Cal Poly Email to a Different Email