Problem
...
“I am not receiving email messages
...
that are supposed to be forwarded to my personal email account address.”
This issue may include problems with:
class distribution lists
campus & departmental notifications
delayed delivery
Possible Issues and Solutions
You may not be included in as a member of the class email membership distribution list.
Solution: Find out if you are a member of the class email list by using this site to verify: Verify your membership status on the email or class list by visiting lists.calpoly.edu/sympa. If you find that you aren't are not a member of the anticipated list, inform contact your instructor to add youor the list owner to be added.
Email forwarding to a third-party address is enabled in your Cal Poly Portal Email Delivery Address (EDA) settings, which is possibly causing may cause messages to be flagged as junk/spam or be delayed by the receiving email provider.
If you have chosen to enable forwarding to a third-party email address, check
Solution:Check the junk or spam folders for the of your destination email account for class list the missing emails.
If
email isthe emails are not
presentin the
destination account, you canjunk or spam folders, try disabling EDA
usingforwarding. Follow these instructions to disable EDA forwarding: Remove My Email Delivery Address (EDA)
After disabling forwarding
is disabled, access your Outlook account to retrieve all
emailemails using these instructions: Access Email and Calendar Settings
(Optional) After disabling forwarding, setup Outlook to forward email. This forwarding method is more compatible. Follow the Outlook-specific instructions here: Forward My Cal Poly Email to a Different Email
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