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Before you reset your password, please do the following to limit disruptions to Cal Poly resources:

• Gather all your devices (phones, tablets, computers).

• Give yourself at least one hour to update your new password on all your devices.

• Gather all your devices (phones, tablets, computers).

• Make sure your Duo Multifactor-enabled device is turned on and available.

• Forget the eduroam WiFi network on your iPhone or Android.

• Turn off the rest of your devices except for your primary computer.

If you have forgotten your password:

1. Log in to the Cal Poly Password Manager.Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

2. Enter your Cal Poly username email address and click the Go button.Click on Re-activate your account by answering your security questions.

3. Answer the three security questions. Click the Next button.

4. Enter your new password, then retype the new password for verification. Click the Next button.

5. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
   

   

8. Click the Finish button.