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Learn how to deactivate your old mobile phone and activate your new phone.

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title1 - Back up my old iPhone

Before activating your new iPhone:

  1. Back up your device.
  2. Update your iPhone


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title2 - Set up my new iPhone
  1. Email the ITS Service Desk at mobile-phones@calpoly.edu to arrange a time to pick up your new iPhone. 
  2. At your scheduled time, visit the Natatorium (No. 46).
  3. Turn off your old iPhone.
  4. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
  5. Unbox your new phone and follow the onscreen instructions to set up your iPhone.
    1. Activate using a strong cell signal.
    2. Activating your new phone will deactivate your old phone.
    3. Set up manually by selecting “set up as new phone” NOT “restore from back-up.”
    4. Select eduroam as your WiFi network. Log in with your full Cal Poly email address (including the @calpoly.edu) and password. 
    5. Complete the process for campus device enrollment using your Cal Poly Profile. (Your Cal Poly username needs to include should not include @calpoly.edu.)
  6. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.
  7. Set up Outlook (email and calendar) for iOS.

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title3 - Deactivate my old iPhone

After activating your new iPhone:

  1. Erase all content and settings from your old iPhone.

  2. Return the old iPhone to your Telephone Coordinator or local tech support.

Android

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title3 - Deactivate my old Android phone

After activating your new Android phone:

  1. Reset your Android device to factory settings.

  2. Return the old Android phone to your Telephone Coordinator or local tech support.


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