Page Comparison

Problem

"I am not receiving email messages sent to class distribution lists even though I am enrolled in the class."

Possible Issues and Solutions

1. You may not be included in the class email membership list.

   • Solution: Find out if you are a member of the class email list by using this site to verify: lists.calpoly.edu/sympa. If you find that you aren't a member of the anticipated list, inform your instructor to add you.

2. Email forwarding to a third-party address is enabled in your Cal Poly Portal Email Delivery Address (EDA) settings, which is possibly causing messages to be flagged as junk/spam.

   • Solution: If you have chosen to enable forwarding to a third-party email address, check the junk or spam folders for the destination account for class list emails.

     • If email is not present in the destination account, you can try disabling EDA using these instructions: Remove My Email Delivery Address (EDA)

     • After forwarding is disabled, access your Outlook account to retrieve all email using these instructions: Access Email and Calendar Settings

Problem

“I am not receiving email messages that are supposed to be forwarded to my personal email account address.”

This issue may include problems with:

• class distribution lists

• campus & departmental notifications

• delayed delivery

Possible Issues and Solutions

1. You may not be included as a member of the email distribution list.

   • Solution: Verify your membership status on the email or class list by visiting lists.calpoly.edu/sympa. If you are not a member, contact your instructor or the list owner to be added.

2. Email forwarding to a third-party address is enabled in your Cal Poly Portal Email Delivery Address (EDA) settings, which may cause messages to be flagged as junk/spam or be delayed by the receiving email provider.
   Solution:

   • Check the junk or spam folders of your destination email account for the missing emails.

   • If the emails are not in the junk or spam folders, try disabling EDA forwarding. Follow these instructions to disable EDA forwarding: Remove My Email Delivery Address (EDA)

   • After disabling forwarding, access your Outlook account to retrieve all emails using these instructions: Access Email and Calendar Settings

   • (Optional) After disabling forwarding, setup Outlook to forward email. This forwarding method is more compatible. Follow the Outlook-specific instructions here: Forward My Cal Poly Email to a Different Email