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You can reactivate Duo Mobile for an enrolled mobile phonecan add a device, change the name for any type of devicename, or delete an authentication device for use with Duo Mobile.

Info

If you need to reactivate Duo Mobile for an enrolled mobile phone, visit Reactivate Duo Mobile on a New Phone

How Do I Add a Device?

Expand
titleClick to view howto add your mobile device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Modified

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.pngImage Modified

  4. Once authenticated, you will see a page that lists your devices in square cells. Click the Add a device button.

    Add-a-device.pngImage Modified

  5. Select an option to authenticateon your new device. Learn more about the options…

    Select-an-Option.pngImage Modified

  6. Complete the new device enrollment by inputting your information in the corresponding prompts.

How Do I Rename My Device?

Expand
titleClick to view how to rename your device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Added

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.pngImage Added

  4. Once authenticated, you will see a page that lists your devices in square cells. Click the Edit, then click Rename.

How Do I Delete My Device?

Expand
titleClick to view how to delete your device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Added

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.pngImage Added

  4. Once authenticated, you will see a page that lists your devices in square cells. Click the Edit, then click Delete. Conform the deletion.

Info

If you replaced your mobile device with a new model and kept the same phone number, you can reactivate multi-factor authentication by clicking Device Options > Reactivate Duo Mobile. Find more detailed instructions on the Reactivate Duo Mobile on a New Phone page.

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