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titleLenovo computer or a Huawei, OnePlus, or Xiaomi device

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. 

Affected apps/devices include:

  • Avast Antivirus

  • 360 Total Security

  • Fing (network scanning software)

  • Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services

  • Software on Xiaomi devices (often antivirus or network software)

  • Software on OnePlus devices (often antivirus or network software)

  • Software on Huawei devices (often antivirus or network software)

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