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"I can't connect to WiFi."

Solution

To fix this issue, try one or more of the following solutions:

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Did you recently change your password?

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titleDid you recently change your password?Click to view how to fix problems related to changing your password...

Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam.

Is eduroam running slow?

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titleIs Click to view how to fix eduroam running slow?...

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point .   

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giving you a faster internet speed.

Are you trying to connect an IoT device (such as a game console, printer or media device)?

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titleClick to view how to get your device connected...

The eduroam WiFi network does not work with IoT devices. There is a separate network for devices that typically connect only to home WiFi networks called CP-IoT-Secure. Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.

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titleLenovo computer or a Huawei, OnePlus, or Xiaomi device

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address

Affected apps/devices include:

  • Avast Antivirus

  • 360 Total Security

  • Fing (network scanning software)

  • Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services

  • Software on Xiaomi devices (often antivirus or network software)

  • Software on OnePlus devices (often antivirus or network software)

  • Software on Huawei devices (often antivirus or network software)

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