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First Time Setup

Follow the steps below when setting up your Softphone (MiCollab) for the first time.

Setting Up the MiCollab Desktop Application

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Note

If you’re using a Cal Poly state-owned computer or a tech rental, please see the support pages for installing software on Windows Software Center or Mac Self Service.

  1. Download and install the MiCollab App.
    Use the links below.
    Or use the link provided in the MiCollab installation Instructions sent to your email.

    1. Windows

    2. Mac

      Here is a sample screenshot of the emailed instructions

  2. Launch the MiCollab app and enter the Authentication Key.
    Provided in Step 2 of the MiCollab Installation Instructions email.
    If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link

  3. Enter your Cal Poly portal password.

  4. Click the Prompt text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select SoftPhone.

Setting Up the MiCollab Mobile App

iOS

  1. Go to the Apple App Store, and search for MiCollab. Download and launch the free app.

Android

  1. Go to the Google Play Store, and search for MiCollab. Tap the Install button to download and launch the free app.

We’ll let the experts guide you through this install. Please refer to the installation instructions provided in the official product guide (.pdf link) below:

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Call Handling

Making Outgoing Calls

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