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Problem

"I am not receiving email messages sent to class distribution lists even though I am enrolled in the class."

Possible Solutions

• Verify your list membership using this site: lists.calpoly.edu/sympa

• If you find that you aren't a member of the anticipated list, inform your instructor to add you.

• An Email Delivery Address (EDA) is set up in the portal which is forwarding class list messages away from your Cal Poly account to a third-party mail service.

• If forwarding is enabled to deliver to a third party, you must check the destination account (junk or spam folders) for class list email. The support staff will not have access to troubleshoot list delivery while EDA is enabled, since your Cal Poly account is bypassed while EDA is active.

• If email is not present in the destination account, you can try disabling EDA using these instructions: Remove My Email Delivery Address (EDA)

• After forwarding is disabled you can access your Outlook account to retrieve all email using these instructions:

  • Access Email and Calendar Settings

  • Sympa List - QuickStart

  • Remove My Email Delivery Address (EDA)

  • Forward My Cal Poly Email to a Different Email

  • Access Email and Calendar Settings

  • Class List Naming Convention