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Problem

"I can't connect to eduroam on my iPhone or iPad after trying to sign in with my Cal Poly email address and password." 

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Follow the instructions below to remove networks, certificates, and profiles, then connect to wireless. If you need help, bring your device to the Service Desk in Kennedy Library's Hub24 Monday - Friday 8 a.m. - 5 p.m.

1.

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1. From the Apple menu (top left corner of your screen), go to System Preferences > Network.
2. From the left menu, select Wi-Fi, then click the Advanced... button (bottom right).
3. Under Preferred Networks, select eduroam, then click the subtract (-) button to remove the network. Also, remove SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.
4. Click OK, then click Apply.

2. Remove Certificates

1. Open Spotlight Search (Command + Space bar) and search for "keychain access".
2. From Keychain Access, search for “clearpass”. Right click to delete the clearpass certificates. Enter your computer password if prompted. 
3. Search for "eduroam". Right click to delete the eduroam password. Enter your computer password if prompted. 

3. Remove Profiles

Connection to the Cal Poly network no longer uses profiles; however, if you used “WiFi Setup” in the past (2018 or prior), you may need to remove some old Cal Poly profiles.

1. Go to System Preferences > Profiles. If there isn't a Profiles icon, then skip this step.

2. Delete all Cal Poly profiles. They will either say Cal Poly, Device Enrollment, or eduroam. Transfer students: Delete profiles from other schools.

4. Reconnect

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Open Settings > General.
2. Scroll to the bottom and open “VPN & Device Management” or “Profiles” (depending on your iOS version). If you do not see a “VPN & Device Management” or “Profiles” section, skip to step 4.
3. In the Profiles section, select the profile and tap Delete Profile. If you have a passcode for your device, you will be prompted to enter it. Then tap Delete. If there is more than one profile, repeat this step for each one.
4. Go to back to the main Settings page and tap WiFi.
5. Tap the “i” next to eduroam and then Forget this network. Repeat this step for SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.
6. Reconnect to eduroam.

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