Page Comparison

Problem

"I can't connect to eduroam on my personal Apple computer iPhone or iPad after trying to sign in with my Cal Poly email address and password." 

Solution

Follow the instructions below to remove networks, certificates, and profiles, then connect to wireless. If you need help, bring your device to the Service Desk in Kennedy Library's Hub24 Monday - Friday 8 a.m. - 5 p.m.

1. Forget Networks

1. From the Apple menu (top left corner of your screen), go to System Preferences > Network.
2. From the left menu, select Wi-Fi, then click the Advanced... button (bottom right).
3. Under Preferred Networks, select eduroam, then click the subtract (-) button to remove the network. Also, remove SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.
4. Click OK, then click Apply.

2. Remove Certificates

1. Open Spotlight Search (Command + Space bar) and search for "keychain access".
2. From Keychain Access, search for “clearpass”. Right click to delete the clearpass certificates. Enter your computer password if prompted. 
3. Search for "eduroam". Right click to delete the eduroam password. Enter your computer password if prompted. 

3. Remove Profiles

Connection to the Cal Poly network no longer uses profiles; however, if you used “WiFi Setup” in the past (2018 or prior), you may need to remove some old Cal Poly profiles.

1. Go to System Preferences > Profiles. If there isn't a Profiles icon, then skip this step.

2. Delete all Cal Poly profiles. They will either say Cal Poly, Device Enrollment, or eduroam. Transfer students: Delete profiles from other schools.

4. Reconnect

1. Confirm you can log in to the My Cal Poly Portal from your mobile phone.
2. Reconnect to eduroam.
3. Enter your full Cal Poly email address (including the @calpoly.edu) and password.
4. Click Continue, then enter your computer password.

...

Related Articles