Problem
"I can't log in to my Cal Poly account."
Solution
If you can't access your Cal Poly account, it is either temporarily locked or you need to reset your password.
Reminder to update your password on devices and applications
After your password is reset, don’t forget to update the saved password on all of your devices and applications with your new password to prevent a temporary lock on your Cal Poly account.
- Devices include desktops, laptops, tablets, and mobile devices
- Cal Poly email applications and programs
- Wifi profile settings
- Web browser where your old password may be saved
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