Launch MiCollab
Launch the MiCollab desktop application before logging into Web Agent.
If this is your first time, please see Softphone (MiCollab) - Quickstart, First Time Setup section.
ONLY sign into 1 device with your MiCollab account.
Check that your phone is enabled using the Softphone toggle in the lower right of MiCollab.
Web Agent Login
Using Firefox, log into Web Agent at https://solidus.calpoly.edu/webagent/#/login/Cal_Poly_Main with the following credentials:
Logon ID: your Cal Poly username. Do not include @calpoly.edu.
Password: Staff = last 4 digits of your extension. This is not the same as the extension password. Please contact Preston or Jordan if you have not received your Agent password.
Extension: your 5-digit softphone extension in the format, 6xxxx. You can find your extension in the bottom right of MiCollab.
Making Yourself Available to Answer Calls
Toggle your status to Ready using the red phone icon. This will put you in the queue to start receiving calls.
Status Icon Greyed Out
Make sure that your phone is enabled using the Softphone toggle in the lower right of MiCollab.
