Page Comparison

If you

are a new Cal Poly

If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

I Forgot My Password…

If you have forgotten your password:

1. Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

2. Enter your Cal Poly

1. email address and click

1. Go

1. .

1. Answer the three security questions. Click the Next button.

2. Enter your new password, then retype the new password for verification. Click the Next button.

3. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

4. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

5. Check the boxes to agree to the Responsible Use

1. Policy and the Confidentiality-Security Agreement. Click the Agree button.

Image Added

I Know My Current Password and it is Not Expired…

If you know your current Cal Poly password and it has not expired:

1. Log in to the My Cal Poly Portal.

2. Go to the Personal Info tab > Cal Poly Password > click the Change Password button.

3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.

4. Enter your new password, then retype the new password for verification. Click the Next button.

5. Answer the three security questions. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use

1. Policy and the Confidentiality-Security Agreement. Click the Agree button.

   Image Added

2. Click the Finish button.

1. to complete your password reset.