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You can reactivate Duo Mobile for an enrolled mobile phonecan add a device, change the name for any type of devicename, or delete an authentication device for use with Duo Mobile.

How Do I Add a Duo Device?

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You’ll be prompted to authenticate now, do not respond to it. Wait until step #6 to authenticate instead.

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Select Manage devices. This is located at the bottom of the list.

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Expand
titleClick to view howto add your mobile device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

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  1. My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Added

  2. Select an authentication method and complete the verification on your currently enrolled device.

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  1. Duo-Verify-Identity-Manage-Devices.pngImage Added

  2. Once authenticated, you will see a page that lists your devices in square cells. Click the Add a device button.

    Add-a-device.pngImage Modified

  3. Select an option to authenticateon your new device. Learn more about the options…

    Select-an-Option.pngImage Modified

  4. Complete the new device enrollment by inputting your information in the corresponding prompts

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  1. .

How Do I Rename My Duo Device?

Expand
titleClick to view how to rename your device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Added

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.pngImage Added

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Rename.

    Duo-Device-Edit-Rename1.pngImage Added

  5. Type a new name, then click the Rename button.

    Duo-Device-Edit-Rename2.pngImage Added



How Do I Delete My Duo Device?

Expand
titleClick to view how to delete your device...

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlightedImage Added

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.pngImage Added

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Delete. You will be asked to confirm the deletion.

Info

If you replaced your mobile device with a new model and kept the same phone number, you can reactivate multi-factor authentication by clicking Device Options > Reactivate Duo Mobile. Find more detailed instructions on the please view the Reactivate Duo Mobile on a New Phone page.

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