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Learn how to deactivate your old mobile phone and activate your new phone.

iPhone

Expand
title1 - Back up my old iPhone

Before activating your new iPhone:

  1. Back up your device.

  2. Update your iPhone. 

Expand
title2 - Set up my new iPhone

  1. Go to the ITS Service Desk to pick up your new iPhone between 8:30 AM and 4:30 PM, Monday through Friday.

  2. If needed, request a tech support appointment to activate and configure the iPhone through the ticket.

  3. If activating the mobile phone yourself, turn off your old iPhone.

  4. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.

  5. Unbox your new phone and follow the onscreen instructions to set up your iPhone.

    1. Activate using a strong cell signal.

    2. Activating your new phone will deactivate your old phone.

    3. Set up manually by selecting “set up as new phone” NOT “restore from back-up.”

    4. Select eduroam as your WiFi network. Log in with your full Cal Poly email address (including the @calpoly.edu) and password. 

    5. Complete the process for campus device enrollment using your Cal Poly Profile. Your Cal Poly username should not include @calpoly.edu.

    6. Once you're back to the Home Screen, the Jamf Setup app, used to quickly set up and configure your phone, will automatically install and open.

    7. Select your department, then tap the Submit button.

    8. Press the Home button or swipe up to close the Jamf Setup app.

  6. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.

  7. Set up Outlook (email and calendar) for iOS.

Expand
title3 - Deactivate my old iPhone

After activating your new iPhone:

  1. Erase all content and settings from your old iPhone.

  2. Return the old iPhone to your Telephone Coordinator.

Android

Expand
title1 - Back up my old Android phone

Before activating your new Android:

  1. Back up your device.

  2. Update your Android phone.

Expand
title2 - Set up my new Android phone

  1. Go to the ITS Service Desk to pick up your new Android phone between 8:30 AM and 4:30 PM, Monday through Friday.

  2. If needed, request a tech support appointment to activate and configure the Android phone through the ticket.

  3. If activating the mobile phone yourself, turn off your old Android phone.

  4. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.

  5. Unbox your new phone and follow the onscreen instructions to set it up.

    1. Activate using a strong cell signal.

    2. Activating your new phone will deactivate your old phone.

    3. Select eduroam as your WiFi network.

  6. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify messaging is working.

  7. Set up Outlook (email and calendar) for Android.

Expand
title3 - Deactivate my old Android phone

After activating your new Android phone:

  1. Reset your Android device to factory settings.

  2. Return the old Android phone to your Telephone Coordinator.

...

Please refer to the sections below when using your mobile phone for voice calls and checking voicemail internationally.

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Canada

Country Code 

From 

To 

Instruction 

1 

Canada 

U.S. 

Dial Plus (+) Sign then 1 then ten digit U.S. number 

1 

Canada 

Local 

Dial Plus (+) Sign then Country Code then Local number with Area Code (if applicable) 

1 

Canada 

Customer Service 

Dial Plus (+) Sign then 1 then 908-559-4899 

1 

Canada 

Other Countries 

Dial Plus (+) Sign then Country Code then International Number 

1 

Canada 

Customer Service from a landline 

Dial 844-556-1353 

Checking Voicemail in US and Canada:
Use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

Info

NOTES

  • Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually. 

  • Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. If the international local number starts with a zero, drop the zero.

  


Mexico

Country Code 

From 

To 

Instruction 

52 

Mexico 

U.S. 

Dial Plus (+) Sign or 011 then 1 then ten digit U.S. number 

52 

Mexico 

Local 

Dial Plus (+) Sign then Country Code then mobile number with Area Code (if applicable) 

52 

Mexico 

Other Countries 

Dial Plus (+) Sign then Country Code then International Number 

52 

Mexico 

Customer Service 

Dial Plus (+) Sign then 1 then 908-559-4899 

52 

Mexico 

Customer Service from a landline 

Dial 001-8442528672 

Checking Voicemail in Mexico:

  • To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

  • Call +1-845-613-8700 and follow the prompts to confirm or enter your mobile number. If you have a data connection you can also use visual voicemail. 

Info

NOTES

  • Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually. 

  • Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. 

    • If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. 

    • If the international local number starts with a zero, drop the zero.  


Israel

Country Code 

From 

To 

Instruction 

972

Israel

Customer Service from a landline

Dial 013 800-50050099 (Israel Barak Netvision) or 014 800-50050099 (Israel Bezeq) 

972

Israel

U.S.

Dial Plus Sign then 1 then 10 digit U.S. Number

972

Israel

Local

Dial Plus Sign then Country code then Local Number with Area Code (if applicable)

972

Israel

Other Countries

Dial Plus Sign then Country Code then international number

972

Israel

Customer Service

Dial Plus Sign then 1 then 908-559-4899

Checking Voicemail in Israel:

To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

Info

NOTES

  • Your device may have an assisted dialing functionality that allows you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually.

  • Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display.

    • If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number.

    • If the international local number starts with a zero, drop the zero.