Learn how to deactivate your old mobile phone and activate your new phone.
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| title | 2 - Set up my new iPhone |
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- Email the ITS Service Desk at mobile-phones@calpoly.edu to arrange a time to pick up your new iPhone.
- At your scheduled time, visit the Natatorium (No. 46) to pick up your new iPhone.
- Turn off your old iPhone.
- Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
- Unbox your new phone and follow the onscreen instructions to set up your iPhone.
- Activate using a strong cell signal.
- Activating your new phone will deactivate your old phone.
- Select eduroam as your WiFi network.
- After activation, make a test call to see that phone service is activated, then send a test text message to someone else to verify iMessage is working.
- Set up Outlook (email and calendar) for iOS.
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Android
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| title | 3 - Deactivate my old Android phone |
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After activating your new Android phone: Reset your Android device to factory settings. The Android erase cycle may take 10 minutes or more to finish, depending on how much data is stored on the device or memory card. - Return the old Android phone to your Telephone Coordinator or local tech support.
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