Content Comparison

Learn how to deactivate your old mobile phone and activate your new phone.

iPhone

Expand

title	1 - Back up my old iPhone

Before activating your new iPhone:

Expand

title	2 - Set up my new iPhone

Go to the ITS Service Desk to pick up your new iPhone between 8:30 AM and 4:30 PM, Monday through Friday.
If needed, request a tech support appointment to activate and configure the iPhone through the ticket.
If activating the mobile phone yourself, turn off your old iPhone.
Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
Unbox your new phone and follow the onscreen instructions to set up your iPhone.
1. Activate using a strong cell signal.
2. Activating your new phone will deactivate your old phone.
3. Set up manually by selecting “set up as new phone” NOT “restore from back-up.”
4. Select eduroam as your WiFi network. Log in with your full Cal Poly email address (including the @calpoly.edu) and password.
5. Complete the process for campus device enrollment using your Cal Poly Profile. Your Cal Poly username should not include @calpoly.edu.
6. Once you're back to the Home Screen, the Jamf Setup app, used to quickly set up and configure your phone, will automatically install and open.
7. Select your department, then tap the Submit button.
8. Press the Home button or swipe up to close the Jamf Setup app.
After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.
Set up Outlook (email and calendar) for iOS.

Expand

title	3 - Deactivate my old iPhone

After activating your new iPhone:

Expand

title	1 - Back up my old Android phone

Before activating your new Android:

Expand

title	2 - Set up my new Android phone

Go to the ITS Service Desk to pick up your new Android phone between 8:30 AM and 4:30 PM, Monday through Friday.
If needed, request a tech support appointment to activate and configure the Android phone through the ticket.
If activating the mobile phone yourself, turn off your old Android phone.
Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
Unbox your new phone and follow the onscreen instructions to set it up.
1. Activate using a strong cell signal.
2. Activating your new phone will deactivate your old phone.
3. Select eduroam as your WiFi network.
After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify messaging is working.
Set up Outlook (email and calendar) for Android.

...

title	3 - Deactivate my old Android phone

After activating your new Android phone:

...

...

Please refer to the sections below when using your mobile phone for voice calls in Canada or Mexico.

Country Code	From	To	Dial Network	Instruction
1	Canada	U.S.	GSM	Dial Plus (+) Sign then 1 then ten digit U.S. number
1	Canada	Local	GSM	Dial Plus (+) Sign then Country Code then Local number with Area Code (if applicable)
1	Canada	Customer Service	GSM	Dial Plus (+) Sign then 1 then 908-559-4899
1	Canada	Other Countries	GSM	Dial Plus (+) Sign then Country Code then International Number
1	Canada	Customer Service from a landline	None	Dial 844-556-1353

NOTE

Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually.
Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. If the international local number starts with a zero, drop the zero.
To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

Country Code	From	To	Dial Network	Instruction
52	Mexico	U.S.	GSM	Dial Plus (+) Sign or 011 then 1 then ten digit U.S. number
52	Mexico	Local	GSM	Dial Plus (+) Sign then Country Code then mobile number with Area Code (if applicable)
52	Mexico	Other Countries	GSM	Dial Plus (+) Sign then Country Code then International Number
52	Mexico	Customer Service	GSM	Dial Plus (+) Sign then 1 then 908-559-4899
52	Mexico	Customer Service from a landline	None	Dial 001-8442528672

NOTE

Your device may have assisted dialing functionality that allows you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually.
Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display.
- If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number.
- If the international local number starts with a zero, drop the zero.
To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.

Info
Checking Voicemail in Mexico: Call +1-845-613-8700 and follow the prompts to confirm or enter your mobile number. If you have a data connection you can also use visual voicemail.

...