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Problem

"I can't connect to WiFi."

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Expand
titleIs eduroam running slow?

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should connect you to the nearest access point.   


Expand
titleAre you using Windows 7?



  1. Click the Network or Wi-Fi icon on the taskbar, then click Open Network and Sharing Center.

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  2. Click Manage wireless networks.

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  3. Click Add.

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  4. Click Manually create a network profile.

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  5. Fill in the following information, then click Next.
    • Network name: eduroam
    • Security type: WPA2-Enterprise
    • Encryption type: AES
    • Tick the radio button for: Save this network for me only
    • Check the box for: Start this connection automatically

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  6. Click Change connection settings.

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  7. Go to the Security tab and click Settings.

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  8. Click Configure.

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  9. Uncheck the "Automatically use my Windows logon name and password (and domain if any)." checkbox, then click the OK button.

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  10. Go back to the Security tab, click Advanced settings.

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  11. Check the box for: Specify authentication mode, from the drop-down select User authentication. Click the Save credentials button.

    Info

    If the Save credentials button is greyed out, please skip to step 13.

     
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  12. Enter your Cal Poly email address (username@calpoly.edu) and password, then click the OK button.

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  13. Click the OK button for any open windows, then click the Wi-Fi icon on the taskbar and under eduroam click the Connect button.
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  14. You may receive a Windows Security Alert, click the Connect button to connect.

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