You can add a device, change the name, or delete an authentication device for use with Duo Mobile.
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If you need to reactivate Duo Mobile for an enrolled mobile phone, visit replaced your mobile device with a new model and kept the same phone number, please view the Reactivate Duo Mobile on a New Phone page. |
How Do I Add a Device?
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title | Click to view howto add your mobile device... |
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Log in to the My Cal Poly portal. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit.
![My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlighted](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/image-20221019-220645.png?version=1&modificationDate=1666217206025&cacheVersion=1&api=v2&width=612) Select an authentication method and complete the verification on your currently enrolled device. ![Duo-Verify-Identity-Manage-Devices.png](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/Duo-Verify-Identity-Manage-Devices.png?version=1&modificationDate=1714407595440&cacheVersion=1&api=v2&width=310) Once authenticated, you will see a page that lists your devices in square cells. Click the Add a device button. ![Add-a-device.png](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/Add-a-device.png?version=2&modificationDate=1713029531130&cacheVersion=1&api=v2&width=736) Select an option to authenticateon your new device. Learn more about the options… ![Select-an-Option.png](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/Select-an-Option.png?version=2&modificationDate=1712968740666&cacheVersion=1&api=v2&width=290) Complete the new device enrollment by inputting your information in the corresponding prompts.
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title | Click to view how to delete your device... |
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Log in to the My Cal Poly portal. Go to the Personal Info tab > Personal Info> Authorized Devices > Multi-factor Authentication > click Edit. ![My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlighted](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/image-20221019-220645.png?version=1&modificationDate=1666217206025&cacheVersion=1&api=v2&width=612) Select an authentication method and complete the verification on your currently enrolled device. ![Duo-Verify-Identity-Manage-Devices.png](https://calpoly.atlassian.net/wiki/download/thumbnails/3637371/Duo-Verify-Identity-Manage-Devices.png?version=1&modificationDate=1714407595440&cacheVersion=1&api=v2&width=310) Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Delete. You will be asked to confirm the deletion.
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If you replaced your mobile device with a new model and kept the same phone number, you can reactivate multi-factor authentication by clicking Device Options > Reactivate Duo Mobile. Find more detailed instructions on the Reactivate Duo Mobile on a New Phone page.
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