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You can add a device, change the name, or delete an authentication device for use with Duo Mobile.

Info

If you replaced your mobile device with a new model and kept the same phone number, please view the Reactivate Duo Mobile on a New Phone page.

How Do I Add a Device?

Expand
titleClick to view howto add your mobile device...
  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tabPersonal InfoAuthorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlighted

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.png

  4. Once authenticated, you will see a page that lists your devices in square cells. Click the Add a device button.

    Add-a-device.png

  5. Select an option to authenticateon your new device. Learn more about the options…

    Select-an-Option.png

  6. Complete the new device enrollment by inputting your information in the corresponding prompts.

...

Expand
titleClick to view how to delete your device...
  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tabPersonal InfoAuthorized Devices > Multi-factor Authentication > click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlighted

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.png

  4. Once authenticated, you will see a page that lists your devices in square cells. Click Edit, then click Delete. You will be asked to confirm the deletion.

Info

If you replaced your mobile device with a new model and kept the same phone number, please view the Reactivate Duo Mobile on a New Phone page.

...

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