Page Comparison

iOS

1. Go to the Apple App Store, and search for MiCollab. Download and launch the free app.

2. Scan the QR code provided in the MiCollab installation Instructions email to activate the MiCollab app with an Authentication Key.
   If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link

Android

1. Go to the Google Play Store, and search for MiCollab. Tap the Install button to download and launch the free app.

2. Scan the QR code provided in the MiCollab installation Instructions email to activate the MiCollab app with an Authentication Key.
   If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link

Please refer to the installation instructions provided in the official product guide below:

Use the Search or Dial bar at the top of MiCollab to dial a number. Use the following formats for phone numbers:

• On-campus numbers (extensions): 6xxxx

• External numbers: 71xxxxxxxxxx

  

1. Click the menu icon in the bottom right of MiCollab and select Transfer.

   

2. Use the search bar in the Transfer window to type in a number, then click the Blind Transfer icon in the lower right.

   

1. During a call, you can mute your microphone using the microphone icon in the bottom left of MiCollab. If you have another window selected, you can use the microphone button In-Call pop-up window to mute instead.
   

2. Alternatively, you can put the customer on hold using the pause button in MiCollab.
   You will not be able to hear the customer after they are put on hold.