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Follow the steps below when setting up your Softphone (MiCollab) for the first time.
Setting Up the Desktop Application
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Download and install the MiCollab App.
Use the links below.
Or use the link provided in the MiCollab installation Instructions sent to your email. Windows Mac
Here is a sample screenshot of the emailed instructions 
Launch the MiCollab app and enter the Authentication Key.
Provided in Step 2 of the MiCollab Installation Instructions email.
If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link  Enter your Cal Poly portal password.  Click the Prompt text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select SoftPhone. 
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Call Handling
Making Outgoing Calls
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| title | Making Outgoing Callsclick to view how... |
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Use the Search or Dial bar at the top of MiCollab to dial a number. Use the following formats for phone numbers: |
Transferring a Call
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| title | Transferring a Callclick to view how... |
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Click the menu icon in the bottom right of MiCollab and select Transfer.  Image Removed Image AddedUse the search bar in the Transfer window to type in a number, then click the Blind Transfer icon in the lower right.
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Muting and Holding
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| title | Muting and Holdingclick to view how... |
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During a call, you can mute your microphone using the microphone icon in the bottom left of MiCollab. If you have another window selected, you can use the microphone button In-Call pop-up window to mute instead.
Alternatively, you can put the customer on hold using the pause button in MiCollab. You will not be able to hear the customer after they are put on hold.
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