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titleMaking Outgoing Calls

Use the Search or Dial bar at the top of MiCollab to dial a number. Use the following formats for phone numbers:

  • On-campus numbers (extensions): 6xxxx

  • External numbers: 71xxxxxxxxxx

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titleTransferring a Call

  1. Click the menu icon in the bottom right of MiCollab and select Transfer.

  2. Use the search bar in the Transfer window to type in a number, then click the Blind Transfer icon in the lower right.

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titleMuting and Holding

  1. During a call, you can mute your microphone using the microphone icon in the bottom left of MiCollab. If you have another window selected, you can use the microphone button In-Call pop-up window to mute instead.

  2. Alternatively, you can put the customer on hold using the pause button in MiCollab. You will not be able to hear the customer after they are put on hold.

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Info

Call handling can also be done through the Mitel Web Agent. See the Answering Calls Using Mitel Web Agent & MiCollab Campus Wiki page for Web Agent call handling guide.