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Follow the steps below when setting up your Softphone (MiCollab) for the first time.

Expand
titleDesktop Application

  1. Download and install MiCollab using the MiCollab App'
    Use the links below.
    Or use the link provided in the MiCollab Installation Instructions email or use the links belowsent to your email.

    1. Windows

    2. Mac

  2. Launch the MiCollab app and enter the Authentication Key provided .
    Provided in Step 2 of the MiCollab Installation Instructions email.
    If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link

  3. Enter your Cal Poly portal password.

  4. Click the Prompt text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select SoftPhone.

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