Softphone (MiCollab) - Troubleshooting

Log out of the Mitel Web Agent and close the MiCollab application.

Disconnect from GlobalProtect VPN.

Open the MiCollab app and sign in with your Cal Poly username (username@calpoly.edu) and password. MiCollab Self Deployment

If you cannot sign in:

1. Verify that your Cal Poly account is unlocked.

2. Verify the password you are using is your Cal Poly password.

3. Contact Jordan Moir through Slack.

Click the lower right corner of the app with your SoftPhone extension, ensure your SoftPhone is registered (radio button is blue), and the drop-down says SoftPhone.

Place a test call to your MiCollab extension (805-756-xxxx) from your cell phone.

1. If it connects, your MiCollab SoftPhone is working!

2. If it doesn't connect, please alert Jordan Moir through Slack.

Connect to GlobalProtect VPN.

Open the Mitel Web Agent in Firefox.

Verify your username, password, and extension are correct.

1. Username = username@calpoly.edu

2. Password = xx7000 (verify with Jordan or Preston)

3. Extension = the same as your MiCollab SoftPhone (6xxxx)

Make yourself ready and start answering calls from the queue!