OptiSigns: support for their hardware, software, and website.
Their support can be found here –> https://support.optisigns.com/hc/en-us , scroll down to “Troubleshooting”
Open a ticket with OptiSigns here –> Open a Ticket
Cal Poly ITS: Assists in the creation of the account and connecting digital signage hardware to Cal Poly’s WiFi.
Open a ticket with ITS here –> Open a Ticket
Unclear who to ask for help? Check out this Decision Tree.
Decision Tree:
I have issues with…
logging in?
Start with Cal Poly ITS
connecting a sign to WiFi?
Start with Cal Poly ITS
the hardware that displays my sign?
Start with the manufacturer of the device
Firestick - Amazon
Apple TV - Apple
OptiSigns Player - OptiSigns
Pre-Installed TV Software
TV manufacturer or Software manufacturer
the included templates on the website?
Reach out OptiSigns
the mounting hardware that holds up the TV?
Start with Cal Poly Facilities