Cal Poly Service Desk staff sometimes run into common issues and will share Adobe Sign PowerForm troubleshooting information in this section.
"I get an error message after submitting the PowerForm that says “Error - Sorry, a server error has occurred. Please try again later or open a support ticket." along with a unique "Request ID"
This issue must be resolved by updating the Adobe Sign Workflow or Template configuration by the PowerForm owner(s). Any of the following can cause an error and should be reviewed.
Cal Poly Service Desk staff sometimes run into common issues and will share Adobe Sign PowerForm troubleshooting information in this section.
"I get an error message after submitting the PowerForm that says “Error - Sorry, a server error has occurred. Please try again later or open a support ticket." along with a unique "Request ID"
This issue must be resolved by updating the Adobe Sign Workflow or Template configuration by the PowerForm owner(s). Any of the following can cause an error and should be reviewed.
Workflow - Agreements Info section has incompatible Completion Deadline setting
Workflow - Agreements Info section has incompatible Completion Deadline setting
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Agreements Info section
Confirm the following
If there is a value entered for “days to complete the agreement”, that “Completion deadline” is checked; OR
If there is NO value entered for “days to complete the agreement”, that “Completion deadline” is NOT checked
Workflow - Recipients section has incompatible authentication setting
Workflow - Recipients section has incompatible authentication setting
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Recipients section
Confirm all recipients have “None” and only “None” selected for “Two-Factor Authentication (2FA)”
Workflow - Sender Input Fields section has invalid email address
Workflow - Sender Input Fields section has invalid email address
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Sender Input Fields section
Confirm the email address entered for the “Default Value” is:
A valid email address with no leading or trailing spaces
Workflow - Workflow is in a "Draft" state
Workflow - Workflow is in a "Draft" state
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate to the Workflow used by the Powerform generating the error
Confirm the Status is listed as “Active”
Workflow - Workflow has a total number of Ccs that exceeds 14
Workflow - Workflow has a total number of Ccs that exceeds 14
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate to the Workflow used by the Powerform generating the error
Go to the Agreements Info section
Confirm the total number of Ccs possible does not exceed 14
Template - Template Type is not set to "Both" (Reusable document & form field layer)
Template - Template Type is not set to "Both" (Reusable document & form field layer)
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Documents section
Copy or make note of the full file name(s)
Navigate to the template(s) noted in previous step
Confirm the “Template Type” (found when expanding “Template Properties”) is set to Both (Reusable document & form field layer)
Workflow - Agreements Info section has incompatible Completion Deadline setting
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Agreements Info section
Confirm the following
If there is a value entered for “days to complete the agreement”, that “Completion deadline” is checked; OR
If there is NO value entered for “days to complete the agreement”, that “Completion deadline” is NOT checked
Workflow - Recipients section has incompatible authentication setting
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Recipients section
Confirm all recipients have “None” and only “None” selected for “Two-Factor Authentication (2FA)”
Workflow - Sender Input Fields section has invalid email address
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Sender Input Fields section
Confirm the email address entered for the “Default Value” is:
A valid email address with no leading or trailing spaces
Workflow - Workflow is in a "Draft" state
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate to the Workflow used by the Powerform generating the error
Confirm the Status is listed as “Active”
Workflow - Workflow has a total number of Ccs that exceeds 14
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate to the Workflow used by the Powerform generating the error
Go to the Agreements Info section
Confirm the total number of Ccs possible does not exceed 14
Template - Template Type is not set to "Both" (Reusable document & form field layer)
Log into Adobe Sign using an account that has access to the Workflow used by the PowerForm generating the error
Navigate through to edit the Workflow used by the Powerform generating the error
Go to the Documents section
Copy or make note of the full file name(s)
Navigate to the template(s) noted in previous step
Confirm the “Template Type” (found when expanding “Template Properties”) is set to Both (Reusable document & form field layer)
