Outage Recording Message Scripts

Certificate Expiration

Currently, some customers are receiving a "Your Connection is Not Private" message when logging into the Cal Poly Portal. To resolve this issue, please try updating your computer's operating system or installing FireFox. For more information, visit our Knowledge Base at calpoly.atlassian.net

High Wait Times 

We are currently experiencing higher than normal wait times. Your call is important to us and will be answered as quickly as possible.

HOLIDAY (Generic) 

Thank you for calling the ITS Service Desk at Cal Poly. The office is currently closed to observe the Holiday. We will reopen the next business day at 8am. Self-support options can be found on our website at tech.calpoly.edu. Thank you and have a great holiday!

HOLIDAY (Monday Holiday) 

Thank you for calling the ITS Service Desk at Cal Poly. The office is currently closed to observe the Monday Holiday. We will reopen on Tuesday morning at 8am. Self-support options can be found on our website at servicedesk.calpoly.edu. Thank you and have a great holiday weekend!

HOLIDAY (Thanksgiving) 

Thank you for calling the ITS Service Desk at Cal Poly. The office is currently closed to observe the Thanksgiving Holiday. We will reopen on Monday morning at 8am. Self-support options can be found on our website at servicedesk.calpoly.edu. Thank you and have a Happy Thanksgiving!

HOLIDAY (Winter Christmas Break)

Thank you for calling the ITS Service Desk at Cal Poly. The campus is closed to observe Winter break. We will reopen at 8am on January 2nd. Self-support options can be found on our website at servicedesk.calpoly.edu. Thank you and Happy Holidays!

Outage - Email & Calendar 

Campus is currently experiencing an issue with the email and calendar system and we are working toward a resolution. Access is usually restored within 30 minutes.

Outage - Network

Campus is currently experiencing network issues and we are working toward a resolution. Access is usually restored within 30 minutes.

Outage - Peoplesoft / Student Center

Campus is currently experiencing an issue with Peoplesoft and we are working toward a resolution. This affects the Student Center in the Portal for student registration. Access is usually restored within 30 minutes.

Outage - Portal

Campus is currently experiencing issues with the Cal Poly portal and we are working toward a resolution. Access is usually restored within 30 minutes.

Outage - VPN

Campus is currently experiencing an issue with the VPN and we are working toward a resolution. Access is usually restored within 30 minutes.

Outage - Wi-Fi

Campus is currently experiencing an issue with the Wi-Fi network and we are working toward a resolution. Access is usually restored within 30 minutes.

Power Outage

Thank you for calling the ITS Service Desk, there is a campus wide power outage and we are unable to take phone calls at this time.