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Certain users, like affiliates/guests, Cal Poly Corporation temporary staff, emeritus, and student applicants, may receive an email message that their Cal Poly Zoom account is changing from a "licensed" Education account to a "basic" account. This is based on a change in your Cal Poly account status, affecting access to some university services. A basic A basic Cal Poly Zoom account has limited functionality. For  For example, you will lose any cloud recordings associated with your account; therefore, before the deadline stated in the message, download any cloud recordings you wish to keep. Learn how to View, Download, and Share a Zoom Cloud Recording

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  • What's the difference between a Basic and Licensed Zoom Account?

  • If you are performing a business function for Cal Poly and need Zoom access to do this work, to get approval to switch your Zoom account back to licensed status, submit an Account Extension request.

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  •  In the Description field, enter "Update Zoom account to licensed".

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