The departmental Telephone Coordinator serves as a liaison between department faculty and staff and the ITS Voice Services team.
Submit department requests using one of the Support Center Campus Desk or Mobile Phone requests.
Process departmental requests for telephone moves, adds, and changes. A minimum of five (5) business business days are needed to process requests.
Process departmental requests for advanced voicemail services.
Report telephone problems to the ITS Service Desk.
Request and cancel mobile phone service.
Provide campus telephone directory changes.
Provide billing chartfield information for all requests.
Monitor telephone billing and report discrepancies.
Provide telephone training for new staff and faculty.
Serve as the information point for the department when widespread communications updates and telephone problems occur.
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