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If you use a Cal Poly owned macOS computer, you may be prompted to uninstall Sophos Central Endpoint Protection antivirus software, or  or you can initiate the uninstall on your own. As part of this process, your computer will uninstall Sophos, then automatically install Jamf Protect. If  If you need help, contact the ITS Service Desk by submitting a support request or by calling (805) 756-7000.

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titleI received a "Sophos Uninstall" message.
  1. Click the Uninstall button.

    Sophos Uninstall. Uninstall button is highlighted

  2. Click the OK button.

    'JAmf.app' wants to access 'Finder.app'. Allowing control will provide access .. ' Ok button is highlighted

  3. Click the Continue button. You may not be prompted to complete steps 3 - 7 if your computer is running an older operating system.  

    Pop-up. The application 'Sophos NEtwork Extenssion.app' is hosting system extensions. Continue button is highlightedImage RemovedPop-up. The application 'Sophos NEtwork Extenssion.app' is hosting system extensions. Continue button is highlightedImage Added

  4. In the User Name field, enter your first and last name, then enter your Cal Poly password. Click the OK button.

    Finder wanted to move 'SophosScanD.app' to the Trash. Computer Username and password are entered. Ok button is highlightedImage RemovedFinder wanted to move 'SophosScanD.app' to the Trash. Computer Username and password are entered. Ok button is highlightedImage Added

  5. Click the Continue button.

    Pop-up. The application 'SophosScanD.app' is hosting system extensions. Continue button is highlightedImage RemovedPop-up. The application 'SophosScanD.app' is hosting system extensions. Continue button is highlightedImage Added

  6. In the User Name field, enter your first and last name, then enter your Cal Poly password. Click the OK button.

    Finder wanted to move 'SophosScanD.app' to the Trash. Computer Username and password are entered. Ok button is highlighted

  7. Your computer will uninstall Sophos, then automatically install Jamf Protect.

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titleI want to uninstall Sophos and install Jamf Protect.
  1. Click Command ⌘ + Space Bar. Enter "Self Service" and click the Enter button.

  2. Find Sophos Endpoint Protection and click the Uninstall button. If you don’t see the Uninstall button, then Jamf Protect is already installed on your computer.

    Self Service. Under Sophos Endpoint Protection icon, uninstall button is highlighted

  3. Click the OK button.

    'JAmf.app' wants to access 'Finder.app'. Allowing control will provide access .. ' Ok button is highlighted

  4. Click the Continue button. You may not be prompted to complete steps 4 - 8 if your computer is running an older operating system.  

    Pop-up. The application 'Sophos NEtwork Extenssion.app' is hosting system extensions. Continue button is highlighted

  5. In the User Name field, enter your first and last name, then enter your Cal Poly password. Click the OK button.

    Finder wanted to move 'SophosScanD.app' to the Trash. Computer Username and password are entered. Ok button is highlighted

  6. Click the Continue button.

    Pop-up. The application 'SophosScanD.app' is hosting system extensions. Continue button is highlightedImage RemovedPop-up. The application 'SophosScanD.app' is hosting system extensions. Continue button is highlightedImage Added

  7. In the User Name field, enter your first and last name, then enter your Cal Poly password. Click the OK button.

    Finder wanted to move 'SophosScanD.app' to the Trash. Computer Username and password are entered. Ok button is highlighted

  8. Your computer will uninstall Sophos, then automatically install Jamf Protect.

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