Versions Compared

Version Old Version 30 New Version Current
Changes made by

Saanika Medishetty

Frank Gonzales

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleclick here to view how to troubleshoot/resolve this error...

Why

MiCollab uses your default audio settings, meaning lowering the volume for MiCollab will also lower the volume for all applications, including Zoom. However, you can prevent calls from ringing through during meetings by adjusting your availability settings.

Fix: Enable “In a Meeting” Mode

  1. Click on your name and initials in the upper-right corner of the MiCollab application.

  2. Select Settings from the dropdown menu

Image RemovedImage Added

  1. Locate the Availability section.

    Image Removed

    Image Added

  2. Click the down caret (▼) next to "In the Office" and select In a Meeting or another appropriate status.

When set to "In a Meeting," incoming calls will automatically be sent to voicemail. If the caller's device has an LED screen that can receive data, it will also display that you are in a meeting.

Note

Until you manually change your status back to "In the Office," all incoming calls will continue to be routed to voicemail.

MiCollab Softphone Stopped Ringing & Calls Are Going to Voicemail

Expand
titleClick here to view options to resolve...

  1. Check to make sure you are logged into the MiCollab Client. If you are not logged in, your softphone will not ring.

  2. Verify Your Availability Status

    • Click on your name and initials in the upper-right corner.

    • Navigate to Settings > Availability.

    • If your status is set to In a Meeting, Out of the Office, Away from Desk, Not Available, or similar, calls will automatically go to voicemail.

  3. Update Your Availability

    • Click the down caret (▼) next to your status.

    • Select In the Office to resume receiving calls.

...