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titleClick to see instructions if you are prompted for a Registration Code, MiCollab authentication keyAuthentication Key, or if you need to activate MiCollab on another device.

  1. Connect to GlobalProtect VPN.

  2. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  3. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.

  4. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above).

  5. To activate the MiCollab mobile application, scan the QR code in the MiCollab app.

  6. Sign in with your Cal Poly portal password to proceed.

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Be sure to use the MiCollab application on your computer and not the Web app!

  1. If you cannot sign in:

    1. Verify that your Cal Poly account is unlocked.

    2. Verify the password you are using is your Cal Poly password.

    3. Put in a Support Center ticket for assistance.

  2. Click the lower right corner of the app with your SoftPhone extension, ensure your SoftPhone is registered (radio button is blue), and the drop-down says SoftPhone.

  3. Place a test call to your MiCollab extension (805-756-xxxx) from your cell phone.

    1. If it connects, your MiCollab SoftPhone is working!

    2. If it doesn't connect, put in a Support Center ticket for assistance.

  4. Connect to GlobalProtect VPN.

  5. Verify your username, password, and extension are correct.
    Username = username@calpoly.edu

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titleclick to view how to troubleshoot...
Info

Be sure to download and install the MiCollab application on your computer.

  1. Log out of the MiCollab application.

  2. Disconnect from GlobalProtect VPN.

  3. Open the MiCollab app and sign in with your Cal Poly username (username@calpoly.edu) and password.

Info

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