MiCollab Self Deployment
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| title | Click to see instructions if you are prompted for a Registration Code, Authentication Key, or if you need to activate MiCollab on another device. |
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Connect to GlobalProtect VPN. Sign in to the MiCollab web application with your Cal Poly portal username and password. Navigate to Settings> General> Self Deployment.
(Follow the steps A-D shown in the illustration below)
 Image AddedTo activate the MiCollab desktop application, click on the QR code (letter E in the illustration above). To activate the MiCollab mobile application, scan the QR code in the MiCollab app. Sign in with your Cal Poly portal password to proceed.
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General Troubleshooting
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Be sure to download and install the MiCollab application on your computer. |
Log out of the MiCollab application. Disconnect from GlobalProtect VPN. Open the MiCollab app and sign in with your Cal Poly username (username@calpoly.edu) and password.
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Be sure to use the MiCollab application on your computer and not the Web app! |
If you cannot sign in: Verify that your Cal Poly account is unlocked. Verify the password you are using is your Cal Poly password. Put in a Support Center ticket for assistance.
Click the lower right corner of the app with your SoftPhone extension, ensure your SoftPhone is registered (radio button is blue), and the drop-down says SoftPhone. Place a test call to your MiCollab extension (805-756-xxxx) from your cell phone. If it connects, your MiCollab SoftPhone is working! If it doesn't connect, put in a Support Center ticket for assistance.
Connect to GlobalProtect VPN. Verify your username, password, and extension are correct.
Username = username@calpoly.edu
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MiCollab Self Deployment
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| title | click to view how to deploy... |
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If your MiCollab authentication key expires or you need to activate MiCollab on another device, follow the steps below to generate a new QR code. Connect to GlobalProtect VPN.
Sign in to the |
MiCollab
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Navigate to Settings> General> Self Deployment.
(Follow the steps A-D shown in the illustration below)
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To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above).
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To activate the MiCollab mobile application, scan the QR code in the MiCollab app.
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Sign in with your Cal Poly portal password to proceed.
MiCollab Microphone and Audio Settings
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Agent Error - "Only one agent can be run at a time"
(For Call Center Users on Windows Computer)
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| title | Click click here to view how to troubleshoot/resolve this error... |
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Why
Sometimes the Agent application will become minimized and is difficult to restore. When a user attempts to launch the app, it errors and will not run because it is already running. Resulting in the “Only one agent can be run at a time” error displayed on the screen…  FixOpen Taskmanager by right-clicking on the system tray, and selecting Task Manager.
 Confirm you are viewing Processes, and sort by Apps.  Right-click on Agent (32 bit) and select End Task.
If there is more than one Agent, you will need to repeat the end task for all Agents listed.  Wait about 5 seconds. Close Task Manager Launch the Agent as you normally would. If the error persists, please reboot and try again.
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