Cal Poly Service Desk staff sometimes encounter common issues and will share MFA (Duo) troubleshooting information in this section.
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TIPS:
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Allow Popups and watch for them during the setup.
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Need a bypass code?
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Use the device that has Face/Touch ID
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Don’t set up Face/Touch ID as your first form of authentication.
If you’ve already set up Face/Touch ID as your first form of authentication here’s how you can change that:
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Enable popups in Safari by going to System Settings -> Safari, then turn off the toggle for Block Pop-ups.
Log into the My Cal Poly Portalthen navigate to Personal Info -> Authorized Devices -> Multi-factor Authentication -> Edit -> Add a Device.
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Need help?See how to Add a New Mobile Phone to My Duo Account
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When logging in with Duo, make sure to enable the "remember me for 30 days" feature, so you only have to authenticate once a month.
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If you see a blank screen and do not see the option to add a device, ensure that popups are enabled in your browser.
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TIPS:
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If you need further assistance please contact the Cal Poly Service Desk. |
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