OptiSigns: support for their hardware, software, and website.
Their support can be found here –> https://support.optisigns.com/hc/en-us , scroll down to “Troubleshooting”
Open a ticket with OptiSigns here –> Open a Ticket
Cal Poly ITS: Assists in the creation of the account and connecting digital signage hardware to Cal Poly’s WiFi.
Open a ticket with ITS here –> Open a Ticket
Unclear who to ask for help? Check out this Decision Tree.
Decision Tree:
I have issues with…
...
Unclear Who to Ask for help?
Check Out this Decision Tree…
...
connecting a sign to WiFi?
Start with Cal Poly ITS
...
the hardware that displays my sign?
Start with the manufacturer of the device
Firestick - Amazon
Apple TV - Apple
OptiSigns Player - OptiSigns
Pre-Installed TV Software
TV manufacturer or Software manufacturer
...
the included templates on the website?
Reach out OptiSigns
the mounting hardware that holds up the TV?
...
Contact OptiSigns Support
For issues with the digital signage software platform.
Contact Cal Poly ITS
ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.