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Why

MiCollab uses your default audio settings, meaning lowering the volume for MiCollab will also lower the volume for all applications, including Zoom. However, you can prevent calls from ringing through during meetings by adjusting your availability settings.

Fix: Enable “In a Meeting” Mode

  1. Click on your name and initials in the upper-right corner of the MiCollab application.

  2. Select Settings from the dropdown menu

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  1. Locate the Availability section.

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  2. Click the down caret (▼) next to "In the Office" and select In a Meeting or another appropriate status.

When set to "In a Meeting," incoming calls will automatically be sent to voicemail. If the caller's device has an LED screen that can receive data, it will also display that you are in a meeting.

Note

Until you manually change your status back to "In the Office," all incoming calls will continue to be routed to voicemail.

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