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If you have are a new Cal Poly account student, staff, faculty, or guest, and have never logged in to your account, to get started you need a temporary password:

  1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000. If you are unable to call, for example, if you reside out of the United States, submit a General Help request with your Cal Poly username and a good time to reach you.

  2. The ITS Service Desk will provide you with a temporary password that expires in three (3) days from the time it is issued..

Info

After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

  • All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

  • If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.

  • Email programs

  • Wi-Fi settings

  • Password managers

  • Web browsers

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