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MiCollab Self Deployment

Expand
titleClick here if you are prompted for a Registration Code, MiCollab authentication key, or if you need to activate MiCollab on another device.

  1. Connect to GlobalProtect VPN.

  2. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  3. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.Image Added

  4. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above).

  5. To activate the MiCollab mobile application, scan the QR code in the MiCollab app.

  6. Sign in with your Cal Poly portal password to proceed.

General Troubleshooting

Expand
titleclick to view how to troubleshoot...

  1. Log out of the MiCollab application.

  2. Disconnect from GlobalProtect VPN.

  3. Open the MiCollab app and sign in with your Cal Poly username (username@calpoly.edu) and password.

Info

Be sure to use the MiCollab application on your computer and not the Web app!

  1. If you cannot sign in:

    1. Verify that your Cal Poly account is unlocked.

    2. Verify the password you are using is your Cal Poly password.

    3. Put in a Support Center ticket for assistance.

  2. Click the lower right corner of the app with your SoftPhone extension, ensure your SoftPhone is registered (radio button is blue), and the drop-down says SoftPhone.

  3. Place a test call to your MiCollab extension (805-756-xxxx) from your cell phone.

    1. If it connects, your MiCollab SoftPhone is working!

    2. If it doesn't connect, put in a Support Center ticket for assistance.

  4. Connect to GlobalProtect VPN.

  5. Verify your username, password, and extension are correct.
    Username = username@calpoly.edu

MiCollab

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Expand
titleclick to view how to deploy...

If your MiCollab authentication key expires or you need to activate MiCollab on another device, follow the steps below to generate a new QR code.

  1. Connect to GlobalProtect VPN.

  2. Sign in to the MiCollab web application with your Cal Poly portal username and password.

  3. Navigate to Settings> General> Self Deployment.
    (Follow the steps A-D shown in the illustration below)

    Screenshot of the Micollab App with A placed near the users name highlighted in the upper right region. B is placed near the Settings highlighted menu item. C is placed near the General highlighted menu item. D is placed near the Self Deployment highlighted menu item.Image Removed

  4. To activate the MiCollab desktop application, click on the QR code (letter E in the illustration above).

  5. To activate the MiCollab mobile application, scan the QR code in the MiCollab app.

  6. Sign in with your Cal Poly portal password to proceed.

MiCollab Microphone and Audio Settings

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Agent Error - "Only one agent can be run at a time"
(For Call Center Users on Windows Computer)

Expand
titleClick click here to view how to troubleshoot/resolve this error...


Why

Sometimes the Agent application will become minimized and is difficult to restore. When a user attempts to launch the app, it errors and will not run because it is already running. Resulting in the “Only one agent can be run at a time” error displayed on the screen…

Screenshot of dialog box. Agent - Error Only one Agent can be run at a time.

Fix

  1. Open Taskmanager by right-clicking on the system tray, and selecting Task Manager.

  2. Confirm you are viewing Processes, and sort by Apps.

  3. Right-click on Agent (32 bit) and select End Task.
    If there is more than one Agent, you will need to repeat the end task for all Agents listed.

  4. Wait about 5 seconds.

  5. Close Task Manager

  6. Launch the Agent as you normally would.

  7. If the error persists, please reboot and try again.

Note

If the error still persists, please submit a Support Request.

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