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titleClick to view step 1
  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab Personal InfoAuthorized Devices > Multi-factor Authentication > click Edit.

    Cal Poly Portal page with Authorized Devices outlined in red.

  3. Click Other Options.

    Other options link highlighted

  4. You’ll be prompted to authenticate now, do not respond to it. Wait until step #6 to authenticate instead.

  5. Select Manage devices. This is located at the bottom of the list.

    Manage devices menu item selected.Image Modified

  6. Choose the phone number you wish to reactivate from the drop-down list, then select an authentication method and complete the verification on your currently enrolled device.

    Devices drop-down list highlighted.

  7. Once authenticated, you will see a page that lists your devices in square cells.

    showing devices in square cells.


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