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TIPS:

• Allow Popups and watch for them during the setup.

• Choose Duo Mobile as the first form and Face/Touch ID as the second form.

  

• Don’t set up Face/Touch ID as your first form of authentication.

If you’ve already set up Face/Touch ID as your first form of authentication here’s how you can change that:

• Log into My Cal Poly Portal (Use the device that has Face/Touch ID)-> Personal Info -> Authorized Devices -> Multi-factor Authentication -> Edit -> Add a Device.
  See KB article for more details… Add a New Mobile Phone to My Duo Account - Cal Poly ITS Knowledge Base