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By default, all Hunt Groups are cascaded, meaning all phones ring when there is a call.
Hunt Groups are sequential by department request only. It only rings a single phone line, not everyone, so it is not apparent when a user answers a Hunt Group call or a direct dial to their extension.
Unfortunately, one of the challenges is that all phones will ring when there is a call to a Hunt Group and there is no escalation for managers/supervisors though they can see that it is a Hunt Group call on their softphone and just refuse it.
Can I Still Utilize Appearances WIth My Softphone?
On a hard phone, many users had Appearances for office mates and other staff to be able to answer those phones when the staff was unavailable. This isn't possible on a softphone for personal lines. You can see a person's status by adding them as a contact from the top right section of the Home window in MiCollab.
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How Can I Turn OFF Outlook Access?
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When starting up, MiCollab has a popup wanting to access Outlook for 1 minute by checking the box to the left or more if you down caret the 1-minute field. To Turn OFF Outlook Access:
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