OptiSigns: support for their hardware, software, and website.
Their support can be found here –> https://support.optisigns.com/hc/en-us , scroll down to “Troubleshooting”
Open a ticket with OptiSigns here –> Open a Ticket
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Contact OptiSigns Support
For issues with the digital signage software platform.
Contact Cal Poly ITS
ITS assists in the creation of your OptiSigns account and connecting digital signage hardware to Cal Poly’s WiFi.
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Unclear who to ask for help?
Check out this Decision
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Tree…
I
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logging in?
Can’t Log In
Start with Cal Poly ITS
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My sign won’t connect to WiFi
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Start with Cal Poly ITS
I’m experiencing issues with the hardware that displays my sign
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Start with the manufacturer of the device
Firestick - Amazon
Apple TV - Apple
OptiSigns Player - OptiSigns
Pre-Installed TV Software
TV manufacturer or Software manufacturer
My sign won’t connect to WiFi
Start with Cal Poly ITS
We have Issues with the included templates on the website
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Reach out OptiSigns
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The mounting hardware that holds up the TV
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needs to be fixed
Start with Cal Poly Facilities