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Softphones do not have devices or buttons. Instead, each person's extension is added to the Hunt Group itself and then it rings on the phone just like any call except it will have a note on the LED screen saying that it is via the Hunt Group line.
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By default, all Hunt Groups are cascaded, meaning all phones ring when there is a call.
Hunt Groups are sequential by department request only. It only rings a single phone line, not everyone, so it is not apparent when a user answers a Hunt Group call or a direct dial to their extension.
Unfortunately, one of the challenges is that all phones will ring when there is a call to a Hunt Group and there is no escalation for managers/supervisors though they can see that it is a Hunt Group call on their softphone and just refuse it.
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