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Why

Sometimes the Agent application will become minimized and is difficult to restore. When a user attempts to launch the app, it errors and will not run because it is already running. Resulting in the “Only one agent can be run at a time” error displayed on the screen…

Fix

1. Open Taskmanager by right-clicking on the system tray, and selecting "Task Manager"
   

   

2. Confirm you are viewing Processes, and sort by Apps.

   

3. Right-click on Agent (32 bit) and select End Task.
   If there is more than one Agent, you will need to repeat the end task for all Agents listed.

   

4. Wait about 5 seconds.

5. Close Task Manager

6. Launch the Agent as you normally would.

7. If the error persists, please reboot and try again.