Why
Sometimes the Agent application will become minimized and is difficult to restore. When a user attempts to launch the app, it errors and will not run because it is already running. Resulting in the “Only one agent can be run at a time” error displayed on the screen…  FixOpen Taskmanager by right-clicking on the system tray, and selecting "Task Manager"
 Confirm you are viewing Processes, and sort by Apps.  Right-click on Agent (32 bit) and select End Task.
If there is more than one Agent, you will need to repeat the end task for all Agents listed.  Wait about 5 seconds. Close Task Manager Launch the Agent as you normally would. If the error persists, please reboot and try again.
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