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Deployment Error dialog box. User account not deployed or deployment expired. Please ask your administrator to deploy it or use the self deployment feature. Error code 15 200. OK button and Send Diagnostics button.

Deployment Error dialog box. Invalid password, retry. OK button.

Why

You just changed your Cal Poly password or you can't sign into MiCollab to perform a Self Deployment.

Fix

Check if your AD account is locked.

If your AD account is not locked,

Create a Desk Phone & Voicemail ticket with your phone extension and a description of your issue.

Agent Error - "Only one agent can be run at a time"
(For Call Center Users on Windows Computer)

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titleClick here to view how to troubleshoot/resolve this error...


Why

Sometimes the Agent application will become minimized and is difficult to restore. When a user attempts to launch the app, it errors and will not run because it is already running. Resulting in the “Only one agent can be run at a time” error displayed on the screen…

Screenshot of dialog box. Agent - Error Only one Agent can be run at a time.

Fix

  1. Open Taskmanager by right-clicking on the system tray, and selecting "Task Manager"

  2. Confirm you are viewing Processes, and sort by Apps.

  3. Right-click on Agent (32 bit) and select End Task.
    If there is more than one Agent, you will need to repeat the end task for all Agents listed.

  4. Wait about 5 seconds.

  5. Close Task Manager

  6. Launch Agent as you normally would.

  7. If the error persists, please reboot and try again.

Note

If the error still persists, please submit a Support Request.

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